Pure gold, that's what!

We recently wrapped up our inaugural "Customer Experience Journey" Workshop Series in Te Awamutu, and what a transformative seven sessions it was. Rae & Jean, couldn't be prouder of the incredible shifts that were witnessed, and the vibrant community that formed.

Our attendees dived deep, examining every touchpoint of their customer's journey.

From understanding that sometimes "negative feelings cement the value of an offer" to the profound realisation of "being intentional with a client from beginning to end," the learnings were rich and varied.

Participants embraced the "critical examining" of their customer journey and the practical ways to improve it, often sparked by "the dreaded questions that pulled all the 'thinks' out of our heads" – a testament to the power of guided introspection!

The collaborative spirit was outstanding, with businesses from diverse industries sharing perspectives and ideas, creating a powerful network. Attendees found immense value in the "facilitation of group exploration/discussions" and the accountability fostered within the group.

We also learned invaluable lessons as facilitators, confirming that the collaborative structure is truly where the magic happens.

We're already buzzing with excitement for the next cohorts coming in Hamilton and Te Awamutu, ready to continue helping businesses craft exceptional Customer Experience Journeys, by design.